Entries by Billy ombima

5 Benefits of Hiring Outsourced Help Desk Services

5 benefits of hiring outsourced help desk services Most businesses, especially small businesses, don’t have the manpower or resources to keep a full-time help desk on staff. This can be a major problem when it comes to maintaining customer satisfaction and keeping your business running smoothly. Thankfully, there are outsourced help desk services available that […]

The Benefits of Hosted VOIP over Traditional Phone Systems

What is Voice over IP, or VOIP? Voice over Internet Protocol, known as VoIP, is an internet-based transmission system that allows you to make calls over the internet instead of through a traditional phone system. Sometimes known as internet telephony, this technology changes voice vibrations to digital signals that then translate to Internet Protocol (IP) […]